Claim Procedure

In the event of Sickness or Injury, you should report to the nearest physician or hospital. If you need assistance with finding a provider contact On Call International From U.S. or Canada (800) 407.7307 International (01-603) 898-9159. Contact ISO for a claim form or download here.

Please mail the completed claim form and accompanying documentation to:

Klais & Company, Inc.
1867 West Market Street
Akron, OH 44313

The completed claim form, all itemized bills, statements and receipts must be sent to the claims administrator no more than 90 days after a covered loss occurs or end, or as soon after that as is reasonably possible.

Should it become necessary to check upon the status of your filed claim, you may call the claims administrator at (800) 331-1096 between 9:00 A.M. and 5:00 P.M. Eastern Standard Time. Monday through Friday or e-mail at: klaisclaims@klais.com

On line claims status via the internet is available 24 hours a day at: www.klais.com.